Calling on the phone is usually useless as they'll tell you to come in.

There are 2 group calls per month with Jerome leading the call; it is scheduled at 2 pm PST (not ideal for most people regardless of time zone), Jerome was always late, there is no agenda or plan for the call, his phone reception was interrupted constantly to the point that his line would drop, and each call has ended abruptly with Jerome saying he had another commitment he had to get to.

Quote from @Jackie Liu: Hello BP member, I have a friend who currently owns several SFH rentals that is currently managed by a PM in Indiana, according to them the PM has been unresponsive for 3 months, all their attempts to reach the PM has been uneventful (phone, message, etc.).

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

In conclusion: because Kiavi does not know or does not care about Taylor’s chronic ineptitude; because Kiavi has never bothered to put together an introductory email document to clients explaining the steps, requirements and responsibilities of the refinancing process; and because Kiavi does not bother to fix an obviously broken client portal website, it’s clear that the company does not strongly value customer experience and satisfaction.

I had a chat with them on the phone as i was curious about the funding.. but came to the conclusion that the down payment ( the client made to buy) was probably what they paid for the property and the seller carry back note was the profit.. and then the seller carry back note is sold to yet another investor.. who is investing for coupon money.   

Her communication was abysmal, was only ever able to speak to her once on the phone. 

One, societal norms that your phone only rings these days for someone selling you something or something bad happening.Two, these are passive investors.  

Does AHP have an investor portal or just email/phone for fund subscriber communications?

If that person were to get hurt somehow and then expect you to pay the medical bills or become disgruntled in some way it is just a phone call to DOR, OSHA or L&I.