The area is in between a C/C+ (blue collar tenant base/SSI/disability fixed income) Current deferred maintenance is, parking lot (original, needs repaved)$30k replacement job, 2 original boilers (replacement cost $13k x 2= $26k, windows are mostly all original, all need replaced eventually ($40k) & about 50% of the roof has been replaced.

He explained his phone broke.We are working on a payment plan as he is currently waiting for disability benefit to kick in due to a work related injury.I trust his honesty and "pray" he will come through the plan.This has been a good lesson that I hope works out positively at the end.Thanks a lot for this great support.

exactly.....we had a tenant with Roaches crawling over the bed of her disabled child when our pest guy went in to spray. 

We require a specific form which outlines the disability the animal is helping. 

In another interview, she said her disability is anxiety, brought on by childhood sexual abuse.

Such documentation may come from a physician, a psychiatrist, a social worker, a counselor, a case manager, or some other mental health professional or practitioner who has treated or worked with the person who is claiming to have a disability, and such documentation should establish that [1] such person has a disability, and [2] the animal in question will provide some type of disability–related assistance or emotional support so that the tenant can enjoy his/her housing.

Anyway, after that, two days later I have a letter from a local unlicensed social worker that my tenant had been seeing stating that her need for an Emotional Support Animal was due to diagnosed disabilities due to the loss of her child.

Disables their self-confidence.

Makes sense because they are actually helping out disabled and injured people like veterans and such.But an ESA has a few ways around accepting them.....and as a matter of fact, the HUD has been cracking down because of the massive fraud surrounding this in the past.

Quote from @Russell Brazil: I disagree with everyone who has answered in this thread so far.Every state Im aware of requires a landlord to maintain smoke detectors.A quick glance at Wisconsin law shows the landlord is required to place a smoke detector in the unit, and fix any issue with it withij 5 days of being notified it is not working. agree esp in NYS.we had a case several years ago where the tenants had disabled the smoke/CO detectors & after a fire the LL was fined I believe $10k.In fact we have had ignorant tenants do the same if the low battery beep annoys them.