I probably should have phrased my question differently.

Also if you’re not already, familiarize yourself with the following phrase and your obligations thereto: REASONABLE ACCOMMODATION.

I phrased the question incorrectly.

The key here is to phrase the question a new way each time and to show your qualifications for working together.

Mine have a very quick acknowledgement of their situation, one sentence, respectful and courteous and then on to the practical stuff.When you get to the point of being on the phone with people you will be able to tell very quickly whether they are still emotional about the event and should adjust how you speak to them.Be aware also that, no matter how you phrase it, you will get some angry calls and letters.

I have one that I use and she'll make offers for me that are what I would phrase as "lean but fair". 

Should I phrase it that way--whoever gives the best bid for both gets both, or leave them separate jobs?

I love the catch-phrases "for a limited time only" and "if you call now."

Additionally, "closing costs" sometimes is a catch all phrase and includes all things paid for which might be commissions, title, transfer fees, seller concessions, taxes, etc.

A phrase that got me through a lot was "This too shall pass."