Richard, I am curious if you've ever read "The Section 8 Bible," and if so, what your thoughts are on that harsh a management style.The book's basic concept is, "Provide ONLY what is required, and not one thing extra, because it's going to be the source of constant repair or replacement."

Cat urine consists of mainly three chemical parts.

This sounds harsh but this is true.Do not rely on timing.

Aside from the terse and harsh responses being about 10:1, when I get someone who responds positively, I usually say I have a few professionals transferring into the area who are better qualified than me financially (which is true).  

That said, I'll note that the builder in question was called out by others pretty harshly in the comments concerning exactly that product, and it's a pretty new video. 

New buildings don't stay new forever, and the 50% rule (maybe 42% or so without PM) will catch up with you and leave you with negative cash flow.I know this might sound harsh, but it is tough love as you said.

Got it, just the way you had it worded above sounded like you had a harsh REI group. :) Glad to hear that is not the case.So on a side note, how do you like those Nexus switches?

I liked buying "mattress toppers" because they do not have all the fire retardant chemicals that a "mattress" is required to have.

Regardless, people should not respond to you in a harsh manner. 

Make sure tenants understand that  you don't do 7 loads of laundry back to back or pour chemicals (including bleach) down the drains, etc.