The way it's portrayed emphasizes it as a predator.

There's a lot on the line in this business and you have to deal with someone who respects that.I would like to emphasize what Steve Babiak mentioned, make sure you send the ex-tenants a letter explaining the itemized costs that their Sec Dep was used for.There definitely are good PM's out there and I strive to be one because this is MY business and my reputation on the line and I care about it.

I also went to college, not that it is mandatory, and I got a business degree that emphasized real estate.  

Not to scare you away, but mention it to emphasize the significant difference between RE and finance.

I would state that this is one of the reasons that most landlords here on BP do not place as great an emphasis on credit scores, but emphasizing rental history is a different story.

I would just emphasized that they are qualified together. 

If your FICO (clarify and emphasize) FICO score drops when you close an account it is because you've lowered your available credit and increased your utilization ratio.

I'm starting to think some of the inspectors I spoke with wanted to emphasize the potential problems and repairs to justify their own costs for identifying and preparing a report.  

Do you emphasize long-term holding of property or quick-turn buying/selling?

I went to college and got a business degree that emphasized real estate.