The goal is to continue growing the management business with our portfolio.

I continue making the underlying mortgage payment myself (autopay) and get reimbursed from the borrowers payment.

I just started using PriceLabs (still on a free trial, will see if I continue using it).  

If you do decide to help them out and rent continues to be late simply have a talk wiht them and remind them that rent helps pay your bills and since you did them a solid ask for the same in return.  

You have decent cash flow that you'll continue to accumulate, which you could put toward a deposit later for another property. 

Upgrade to a commercial-style stackable setup that can dry faster (30–45 minutes), hopefully fitting in our existing laundry closet without extra electrical work.Any recommendations or specific brand/model suggestions for handling this high-volume, semi-commercial laundry?

You hired them to evict the tenant, so they should continue representing you until the tenant is out.

This way, if someone feels rejected unfairly, you can show that your decision wasn’t based on any illegal discrimination, but on consistent standards applied to everyone.Alternatively... you could just ghost applicants but that's not always everyone's style lol 

I think the biggest mistake that people make, is thinking that investing in STR´s is some totally different style of real estate. 

I will continue to work on the things you mentioned