My lender suggested moving a multi-family from my personal name to an LLC immediately post-closing via quit claim deed.

Saying everyone hates their landlord is as stupid as saying customer service is not needed since everyone hates the retailer.

Here’s the big question: Is property management all about profit, or should it be more of a customer-focused experience?

As you said, this allows you to track LLCs (locations) and properties (classes and/or customers).

A syndication was way overkill because there were only 5 capital partners so they customized an operating agreement with their attorney that outlined roles and responsibilities, distributions, membership interests, etc.And you don't have to have all this stuff figured out right now; it's very customary for us to assign the contract to whatever customized entity we end up forming.Just one caveat. 

So yeah, my experience has been outstanding and they customer service has been exemplary.

I updated the kitchen with high-end appliances, installed custom cabinetry, and added modern finishes throughout.

While trying it out, call their customer service and see how they treat you and how knowledgeable they are on their product.

If was originated as owner occupied in the past and no longer is owner, if you have change of name on deed or insurance, if impound had a dispute, claims - are a couple reasons why the servicing changes.

I suspect there could be some truth behind Melanies claims based on that thread..