Tenant claims there is no heat, and it's Christmas

[Natalia Perlova]

Hi there BP community, looking for your advice on the following please: i inherited a section 8 tenant who pays way below market, acts shady, had an issue with the leaky toilet for years, which damaged the floor and cost me $$$ to fix. She now says her heat is not working all of a sudden. A contractor was there that day to fix the floor, and said there was not problem with the heat. She denies and keeps texting me every day to "fix the furnace". With now being a weekend, and going on Christmas week, what would you suggest i do? I had a plumber inspect the furnace a couple of months ago and said it was in good shape. Thank you for your wisdom!

P.S. I am serving her a notice to vacate at the end of her lease in feb.

[Chris Seveney]

Quote from @Natalia Perlova:

Hi there BP community, looking for your advice on the following please: i inherited a section 8 tenant who pays way below market, acts shady, had an issue with the leaky toilet for years, which damaged the floor and cost me $$$ to fix. She now says her heat is not working all of a sudden. A contractor was there that day to fix the floor, and said there was not problem with the heat. She denies and keeps texting me every day to "fix the furnace". With now being a weekend, and going on Christmas week, what would you suggest i do? I had a plumber inspect the furnace a couple of months ago and said it was in good shape. Thank you for your wisdom!

P.S. I am serving her a notice to vacate at the end of her lease in feb.

 Let her know you will send someone out ASAP but if there are no issues with it she will be responsible for the costs. I would then get someone out there to do an inspection and confirm it is working and make sure they video record or take photos to prove its working.