We are a small partnership with 4-5 properties currently, but we are growing and hoping to find a reliable lending partner that we can do repeat business with.About 3 months ago, we successfully completed a BRRRR deal where we had excellent numbers, over a 1.25 ratio at 75% LTV, our guarantor partner has an 800+ credit score, and we had no issues qualifying for the loan.

We manage a property that was having drain field issues for awhile, got estimates and had the owner approve one of the vendors.

There are several other issues (undisclosed maintenance markup fees, excessive charges to our account, significant reductions to agreed rent without communication, etc).

Tenant issues?

The tenant has a roach issue, even though my building has a monthly exterminator service.

My issues with RentRedi have not risen to the level requiring immediate action. 

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Quote from @Collin Hays: I'm not big on automating guest communication.

We agreed to address the issues left by the previous tenant and you did not want us to handle it.

The managers are non-communicative.