In our specific funnel, once a prospect shows interest in our services, and ultimately matches our criteria, let's just say we don't let them slip through the cracks...Once in the funnel, we automate our communications with them until they become a customer... this includes direct mail (yes, you can automate usps direct mail), Ringless voicemails, texts and emails.

Should I call the company to find out more information about this or communicate with the seller to see if they know?

@Justin WindhamYou are correct, I can see how it could be an excellent learning experience, (self educating) and the key would be selecting the right provider, one that is communicative and has the time and experience to provide answers when needed.  

You can always leave the line of communications open with the Vendor.  

Fifth Third Bancorp, just strange having no communication from them.

I was considering discussing my intent with the listing agent (also prop manager) in hopes he would help me communicate w tenant.

They are awesome, very responsive and communicative

This probably goes without saying but I'm not practicing engineering in communicating here - just helping you brainstorm, perhaps.....So firstly, I had a candid conversation with another residential structural engineer here and he indicated that most of his work is on the buyer side, and he felt he often provided more value on that side of the transaction. 

Was there communication back and forth on this before hand?

But that doesn't sound like the case here.Having said all of that, it is concerning that there doesn't appear to be open communication between the PM and you.