Mortgage on Primary House Sold - Is this normal?

[Kevin Coggins]

The company who purchased requires the payments via check (at least for the first one), but it's now been 3 weeks and my check still hasn't been deposited. I called and confirmed with my original mortgage company before we sent any payment, and it was sold.

Literally have no correspondence from the new company, outside of the information that the current company sent us. Guessing I need to make a phone call on Monday, but seems like this company sucks...which is a surprise considering they're a $23B company.

I feel like I should have received something from this company, or if they don't know how to apply my check to reach out? Just seems extremely odd in my opinion, but maybe it's all just normal business for these companies that are too big.