can you share your methods and tools?

I'm so use to being involved in the day-to-day business of the property management side of things so I'm struggling to understand how much the new property manager should be communicating with me and how often.As an example, I had a tenant break a garage door recently (drove into the door on accident).

.- Technology: use of data analytics that can lead to more informed investment decisions, and integrating innovative technologies to improve operational efficiencies as well as improving tenant & investor experience- Strong Investor Relations: consistent, ongoing and transparent communication and educational opportunities for investors, including a peek behind the curtains inviting them to the office for events and internal investment committee meetings- Customer-Centric Services: customized solutions to meet specific needs and interests of various investors and full-service offerings from brokerage, property management, leasing, to funds/syndication opportunitiesWhat else did I miss?

At some point you will need processes for tenant communications - portal, email and text are the only way we communicate with tenants.

One problem I'm running into is that I have to use Stripe for my payment collection for VRBO bookings so it does not automatically collect and remit taxes...trying to set it up to do this through Stripe but it's not as straightforward as one would think  Nope, iGMS just lets you use the normal VRBO or Airbnb payment methods. 

I am going to communicate with an agent in both areas and make a decision from there.

Is it common practice for the property manger to not communicate about non payment of rent?

I find it beneficial to communicate my screening criteria to potential clients before they arrange a viewing or submit an application.It is useful to directly verify information with employers and landlords.Make sure to follow both your state regulations and the Fair Housing Act.

The lease terminates on June 30 but I'm thinking of starting the eviction process as they havent paid rent and is not responding to communications.

Also in the beginning, establishing communication frequency and other expectations.