I have a feeling it was an internal "ball drop" that turned out to be very unacceptable.

We've seen this soooo many times in our Detroit market:(Have actually had owners choose not to do business with us because their previous PMC didn't require it - so, they thought we were the incompetent ones.Have also seen incompetent PMCs wiring funds internationally to owners - and these owners not having an ITIN, EIN or SSN!

I recently moved back to the U.S. after almost two decades working in international development and entrepreneurship across the African continent, from co-founding a tech-enabled logistics company in Ghana to negotiating public-private partnerships for infrastructure investments in Senegal.

@Jon Latorre I'm traveling to CR next week.

Not only do we find the housing market to be a little more manageable, but a lot of people travel there year round. 

For non-United States (alien) insurers, the insurer should be licensed by a country outside of the United States and should be on the NAIC’s International Insurers Department (IID) listing of approved nonadmitted non-United States insurers.

Yes you can use commission as sourced funds for down payment on a conventional loan.However some lenders have internal overlays that don't allow it.

Most don't have the systems and processes internally that institutions require.  

De nada 😎I don't know that market at all (FYI, I don't see this is other Midwest markets where my CFO clients buy properties), but I suspect it's related to perhaps the international investors that agent may work with...they are often cash buyers as it's very difficult to borrow here if you're not a U.S. citizen.

Sounds like internal accountability is really important to you!