I would go online and check other rentals in your area to see what other management companies are out there, and start contacting them.

If I were you, I would be firm with needing rent more timely, I would still contact the male because she can't kick him off the lease, and I would have a conversation with her along the lines of "this is clearly not what either of us signed up for, is clearly not working, and what can we do to get you to a lower cost living situation as soon as possible?" 

Contact a real estate attorney and let him put the paperwork together. 2.

Have you tried contacting the tenants directly?

My opinion is you should advertise as if you have no OO exemption, and then screen out men/ESA etc when they contact you.

Originally posted by @Vanesa Gonzalez:@Susan O. unfortunately when I had my first eviction last year, I contacted several agencies BUT none of them wanted to work with me because I only own 10 units.

We had them contact their renters insurance company.

One point of contact also reduces confusion and administrative burdens.Comprehensive Risk ManagementA consolidated program allows for a more cohesive approach to risk management.

if you don't mind sharing some info

I even flew out to Kansas City to meet with the owner and other contacts.