Personally, I would create a routine around the test taking experience.

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Try educating tenant on appliance and regular maintenance that needed, such as replacing furnace filter. and make sure communication is done properly in right format, like text messages and then follow up with call, if in need of Maintenace repair.

I have heard these tenants are difficult particularly with the house maintenance and timely payments that I why I like to have more of a security deposit, just in case no payment or damage to the house happens. how more fair can it become?   

My biggest issues so far is that they have had some labor issues on the maintenance staff but this is everywhere and i believe will work itself out in the coming months. 

@Jesse Santos whenever a prospective tenant wants to negotiate I tell them: “sure we’re always willing to accept more”, and then I don’t say another word.As a rule of thumb, if you enter into the negotiating game with a prospective tenant early on, you will be living with that their entire tenancy on all their maintenance requests, late payments, pet requests, etc.They have already shown you who they are as you thought the initial negotiations were over and then they brought you to round two.

(I'm very interested in Kansas) .Am I able to fly out and see the operation and city, talk with the personel about how they handle rent, tenant placement, maintenance issues and other various property management task? 

If you have, say, $30K in savings, what you should NOT do is spend all of it on some random property that shows in a spreadsheet that you'll make $102 a month, and then you buy it and get crushed by repairs and maintenance. 

Doesn’t granite have maintenance issues?

So go to Zillow rentals and figure out what that rents for… in my area that’s around $1.15/sqft or around $1150/month.From there it’s a math equation… $1150 minus principle, interest, taxes, insurance and $100 maintenance reserve equals my expected cash flow.