@Michael SmythiesThe biggest lesson is the wild and ever changing landlord tenant laws.To your area of interest:- Tenant relations: Keep it business, stick to the lease agreement, communicate, and the golden rule.

Our checkout time is 10am and we communicate this to them in the House Rules, check-in message, day before checkout message, rental agreement, and on a list of rules on the back of the front door.At 10:15am we send them an message asking if they have checked out because our cleaner contacted us and is waiting to get inside.  

Communication - Text, email and phone.

so I called VRBo as something doesn’t feel right, they said no one from VRBo called today, and they gave me his email address to communicate with him.

Communication with the loan officer is not the greatest. 

The method is simply different.

Credit checks, collateral, and other methods of ensuring repayment are largely up to you, but are generally recommended.

Agreed I did hire a property manager just as soon as I got the complaint I just don’t want to deal with anything legal/court system especially in dcmy lawyer advised me that if I can settle for a month or two of free rent so do it but you’re right having my attorney handle all communications mivhh is by forward  

Do people use other methods than this? 

Conversely, I also know people who find communicating with guests and cleaners to be incredibly draining, they don't know the first thing about managing an STR nor does it particularly interest them, and they would rather spend their time making money in their main job rather than taking on a side hustle that they may not be able to do as effectively.