@Sinuway MartinezRecommend you first figure out the property Class you want to invest in, THEN figure out the corresponding location to invest in.If you apply Class A assumptions to a Class B or C purchase, your expectations won’t be met and it may be a financial disaster.If you buy/renovate a Class A property in Class D area, what quality of tenant will you get?

is it like auditors for financial results?

Sometimes these insurance contracts come in legal sized paper- possibly a harbinger of what you'll need to do to collect fairly from them, But always expect them to perform completely on the things which are in their financial favor.

Just make sure you maintain a financial cushion for emergencies.

Regarding investing remotely:Recommend you first figure out the property Class you want to invest in, THEN figure out the corresponding location to invest in.If you apply Class A assumptions to a Class B or C purchase, your expectations won’t be met and it may be a financial disaster.If you buy/renovate a Class A property in Class D area, what quality of tenant will you get?

It's understandable that you're frustrated and disappointed with the level of service you've received, especially considering the financial impact it has had on you.It sounds like you've made several attempts to reach out to the company, including contacting the VP, but have not received a response.

Because I wanted to lower my financial risk. 

It all comes down to personal financial situations and tolerances for risk, debt, etc.

After that, run the background and credit check, verify their income by reviewing the financial documents they provide, and contact their employer to confirm their employment.

Prioritize your financial stability.