To them, everything takes "5 minutes" to do.The entire PMC industry has major challenges when it comes to handling maintenance, so it's a featured topic at most industry conferences. 

Some owners expect their PMC to actually be a personal assistant:(How did you set expectations for this client when onboarding them?

Although sounds like some major damage has already been done.. having been in the note business ( private notes) I would personally never hire a servicer we handle all our own collections and servicing..

They have offices in many states and handle thousands of rentals.

WordPress, especially when paired with plugins like WP Rentals or a property management system, offers more flexibility for custom features like dynamic calendars, booking systems, and integrations with platforms like Airbnb.If you're planning to grow beyond a few properties, WordPress can handle that expansion better since you can continuously customize it as your business needs change.

Quote from @Amol Kulkarni: Any individual PM (not associated with companies) who can handle 3 doors in Jax and Citrus Springs, fL I own a lot of properties in Jax and have a management company.

This is from personal experience, the housing authority is the problem.

Hey Deirdre,To address your questions:Providing freedom by handling day-to-day operations.Offering peace of mind through proactive maintenance and tenant communication.Reducing risks by staying ahead of legal requirements, tenant screening, and dispute resolution.Enhancing the bottom line by identifying cost-saving opportunities while ensuring tenant satisfaction to reduce turnover.Is the experience still important when the property thrives financially?

This will save you time and effort, as you won’t have to travel long distances to manage different properties or handle tenant issues.For your first investment, I suggest starting with 2-4 unit properties.

If you go over budget or bit off more than you are equipped to handle what do you doManaging the timeline - So you've purchased a home that seems like a valid investment opportunity.