The way I see it is that the monthly fee should cover coordinating routine maintenance (HVAC tuneup or minor maintenance, leaky faucets and drains, sprinklers, minor pest control, etc.), but larger ticket items that may require multiple bids, permits, or otherwise could have reasonably been prevented should be handled separately and charged to the owner.

Check other neighbors in the area what their water pressure GPM- if low 8GPM or lower put in a cistern well, see if any nitrate issues, talk with the county and see the distance needed from your septic drain field before you drill, Get the bad news out of the way.  

But there was a point last month where I had some guests spill a drink or something because she had to drain the tub.

Conversely, I also know people who find communicating with guests and cleaners to be incredibly draining, they don't know the first thing about managing an STR nor does it particularly interest them, and they would rather spend their time making money in their main job rather than taking on a side hustle that they may not be able to do as effectively.

One emergency service call later the leak is now slowed significantly but I’ve got to get another heating guy out to shut down the system and drain it so the pipe fitting can be replaced and then start it up again.

I had a brand new AC put in (May 2024), first guest after snapped the condensation pipe pulled the drain pan clear out.  

Here's what the "Me" could have been:"It's obvious you didn't eat the spaghetti because it was dumped into the drain."

Best advice is to reach out a septic designer and see how many drain fields you would need, or how many homes you can combine into 1 field based on code & practicality. 

just wait until a septic drain field needs replacing!

Let's not go into how gross the hot tub was for just a few days (but we all know that's par for the course with a large group of adults & kids) and yes, I factor the extra for drain & fill although in this case, it needed even more cleaning.What I'm struggling with is what is the most professional way to reach out to the guest and to write my review?