3)I completely agree on the pool heater.This was the first item we really tried to push back on.The only reason we tried to push back on it is because in a face to face conversation about the tenant when we were trying to get a company to fix the heater she stated “It’s no big deal if they can’t fix it”.So I figured based on her statement that they could live without it and if that was the case of course I didn’t want to pour a bunch of money into it.Once she expressed (in about 3 separate scathing emails) how important the heater was to them, we had it fixed within 10 days.Even after having it fixed they still tried to get us to buy them a full tank of propane ($300) which we said no to of course.4)I’m not sure I understand your statement here.Everything except the pool heater was in good condition and as stated above we fixed the heater just as soon as we found out how important it was to them.They want to maintain the pool themselves which is a no go to us because we don’t want them messing with the pump and filter on their own.They clearly don’t know what they are doing.It seems to us that this is just another thing they are trying to use to get a reduced rent.Again, I appreciate your input and for making me step back to see it in their perspective.I still think that every time they have said “jump”, we say “how high”, and deliver what they want.I didn’t even mention in my original post that we let them borrow our lawnmower in lieu of charging them for bi-weekly lawn service.I’m kicking myself now about doing that and wondering if I can get the lawnmower back.It wasn’t stated in the lease that we would provide it for them.I also didn’t mention that upon move in we gave them a $50 gift card to a nice restaurant.I’m sure this is fairly standard, but just pointing out that the extremes we have gone to in order to have a good relationship.They asked upon moving in if we had any suggestions on area attractions for them and their kids since they are new to town.I spent 2-3 hours typing up about 3 pages worth of attractions (zoo, hiking trails, golf, museums, restaurants, etc) complete with contact info and directions to give to them.When I look back on it, what have I not done for them except have the home inspected by a professional inspector before move in to identify any problems (to landlords ever do this??).

BP is a zoo, and I just tell the animal kingdom how it is. lol Brandon is a close friend, and Josh tolerates me cause I'm so good-looking.

Around the zoo's not bad either.

We frequent the zoo and other outdoor activities during the spring and summer and hope to brave our first camping trip this summer with our 3 young kiddos.  

This year we also appeared on list for the country's top Botanical Gardens, the world's best zoo, and consistently appear on top ten list for growing Tech cities.  

Tons of diversity in the market, multiple theme parks, zoos, water activities, golf, and casinos + 320 days of sunshine on average makes for the kind of market that we like.We don't presently manage hotels (have in the past), but we reopened our property management division this year - we sold it in 2015 and went to California, but came back to Spain in 2016 and found that the buyer had gone under 6 months later- and now manage a collection of vacation rental properties in Andalucia.

It's a zoo of investors here in South Florida.

@John Underwood , @Michael Greenberg this property has not much returning guests, first because it has less than a year history (don't know yet), 2nd because it is in the city, most guests are "tourists", average 3/4 nights visiting (mostly discovering) attractions such as Hollywood, Universal Studios, LA Zoo, Disney,...

I went to the courthouse a couple of months ago on the first Tuesday and it was a zoo.  

At some point there will be an auction in most cases.Sometimes these can be zoos.....Last IRS auction I went to...I'm thinking house is worth about $100K.