Typically for real estate deals you can only sue for actual damages, you cannot sue for emotional distress.

I, as the customer, I did not meet the host and had minimal communication with them.

How the PM company likes to communicate is a big question to ask to ensure it aligns with how you naturally operate.

Thank goodness the majority of our communications were done via email, so I have a lot of proof to back my claims.

Communication is important to me.”then I get a text back saying this Communication is definitely important.

@Marco PadillaIt's easy for us to say all this because we have experienced it; the initial visceral reaction to a large loss is emotional can you give us more color when you are back in country?

@Dutch Mendenhall I appreciate your willingness to roll up your sleeves and communicate through these forums, but you never answered the valuation question concerning Pomona.

Make him communicate via text or email.

Nights, weekends, irrational/emotional clients (this last one goes just as much of owner-occupants as it does for investors).  

That's what those under-educated so-called financial expert fools advising HUD gravely FAILED IN THEIR LACK OF INTELLIGENCE TO FIGURE OUT BEFORE CREATING THIS brow-beating, emotionally-destructive, mentally painful, soul despairing REVERSE MORTGAGE INDUSTRY!