Hire a local reputable public Adjuster. 

@Noam KorenThe historic northeast is like any C area, with good PM you can have great cash flow and with bad PM you can have very bad results (trashed units, non-paying tenants, evictions).

It turns their negative review into an opportunity to educate the public on how we deal with difficult customers, which reflects well on us.

We rent single family homes, so we have a conversation about yard maintenance, snow removal etc - have you don't this before, do you have the tools etcI also bring up house cleaning questions, by telling them we had a tenant who did not own a vacuum cleaner, did not know how to run a dishwasher, had a mess in the basement etc - and then see how they respond.That is a non-offensive way to talk about house cleaning and you'd be surprised how different the responses are.

Since I'm an agent I do have access to non-owner occupied properties so my challenge lies in determining cost-effective marketing strategies. 

If their behavior gets bad enough, we will non-renew them at lease-end. 

When this Policy applies, guests can cancel their reservation and receive a refund, travel credit, and/or other consideration regardless of the reservation’s cancellation policy, and Hosts can cancel without fees or other adverse consequences, although their listing’s calendar will be blocked for the dates of the canceled reservation...What Events Are Covered...Government travel restrictions.

In the end I’ve learned a ton and it’s given me the confidence to pursue non turnkey as I continue to build relationships with people. 

Make sure that the corresponding lender or broker you are working with has a loan servicing company that is non-reporting.

There's gotta be some law on the books that it's a-ok to slap a really stupid person, like at a certain level of idiocy it's a public service vs assault, right, I mean seriously, come on.