As you said, this allows you to track LLCs (locations) and properties (classes and/or customers).

Customer service is always great when they have something to sell, I am sure you know this. 

Don't try to get rich on one customer.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Let me just lead with EXCELLENT customer service.

These modifications are carefully crafted to incorporate ADUs seamlessly, aiming for a delicate balance between increased urban density and sustained neighborhood character.

I am a satisfied customer.

Based on my experience with custom home builds, and the photo they attached with my update, the house *should* be dried in within a few weeks.

You want both customers.  

There are very few people who accomplish this and when they do, it's over a sustained period of time.