Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

(We are working on a generalized survey to collect info on our buyers/potential buyers so we can make sure we understand who our customers are while trying to dial in their preferences and patterns.)You are doing great things. 

To lump in bitcoin as cause for that would be the same as lumping in the average bank customers cash deposit when certain banks launder money.

I’ve paid 15k already but do not have a good feeling as their customer service has been abysmal.

Customer service is always great when they have something to sell, I am sure you know this. 

So yeah, my experience has been outstanding and they customer service has been exemplary.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

With the limited access in Yardi, you won't be able to adjust account trees and create multiple customized financial statements. 

I've heard nothing but complaints from customers AND their franchise agents reegarding the quality of their 800-number service center. 

I dont want to hear about you selling me your course or advice at a "new customer price" .