., landlord knew the stairs were unsafe but did not remedy, and they collapsed). 

You have to allow it if their request is reasonable.For example, installing a wheelchair ramp is a legitimate request but some homes aren't suitable (e.g. a Boston brownstone with steep stairs).

To mitigate further costs from the contractor delays due to her not being able to leave the unit, I paid for her hotel stay and a moving truck to load her belongings for 3 days.We repeatedly urged and (demanded) the tenant to immediately obtain tenant insurance after moving back in.Overall, I had to pay $5.5k to cover everything, cement, deductible, hotel stay & truckThe tenant emailed the PM saying the bank/insurance company wont’ insure the unit because there was recent flood. 

Also regarding the stairs it does indeed look like it is up to code but the issue at hand is that the stairs are steep and there is a tight bend at the top which wards off some possible renters from moving in their furniture.

Stairs to basement broken, hot water tank not working for months, broken windows, one burner on the stove working, etc.

@Lucero Galvan So the house we’re in is kind of unique because there are no stairs in the inside, so the basement has its own entrance and is totally separate from the upper level where we live.

Travis, I would not for two reasons, (1) even good dogs scratch up floors, chew on stair corners etc., and (2) if you have kids next door - it may be an issue. 

Interior: all new windows, new paint and carpet; gutted kitchen, knocked down wall, new appliances, doubled cabinet space; gutted bathroom; added french doors to one BR and doubled closet space in both; added stairs to connect upstairs to downstairs, previously had to go outside to go downstairs; basement was totally redone with new office, family room, laundry room and storage.

Are you using this as a stair step to trade up into something larger, or is this going to sit in your portfolio 10+ years?

The movers when they moving thing put a hole in a metal stair tread.