.- Technology: use of data analytics that can lead to more informed investment decisions, and integrating innovative technologies to improve operational efficiencies as well as improving tenant & investor experience- Strong Investor Relations: consistent, ongoing and transparent communication and educational opportunities for investors, including a peek behind the curtains inviting them to the office for events and internal investment committee meetings- Customer-Centric Services: customized solutions to meet specific needs and interests of various investors and full-service offerings from brokerage, property management, leasing, to funds/syndication opportunitiesWhat else did I miss?

At some point you will need processes for tenant communications - portal, email and text are the only way we communicate with tenants.

I am going to communicate with an agent in both areas and make a decision from there.

Is it common practice for the property manger to not communicate about non payment of rent?

Making wild claims about the easy riches available with no work and almost no capital.  

Buyer wants to buy Sub2, communicate to seller, who turns out his mortg guy is a life long close friend so said he will only do what he says is a-ok. 

The lease terminates on June 30 but I'm thinking of starting the eviction process as they havent paid rent and is not responding to communications.

Also in the beginning, establishing communication frequency and other expectations.

@Wayne Kennoff- thanks   1) getting a personal referral is a good place to start 2) if you have narrowed down the options to a few -  contact both on the same  days and ask them for whatever  quotes  for your scenario ...ask for a loan cost worksheet  if  possible .  ...if their pricing ends up being  the same - make a decsion based on the  feel  for  cutoner  service you get when communicating with them.   3)  make sure they  disclose all the fees  related to the  refinance  ( not just their  own fees ) ..4)  reviews are   hard to  use to make a decision ( as you found out ) 5) rates are pretty high right now for rental  properties ....if you can wait to  refinance - you might consider doing so ...if you need to refinance - so be it ...Good luck 

I use the automated messaging for most of my communications but if a guest adds personal info or comments to their booking I always add a personal response.