My personal relationship with D32 and its owners have been demanded by the delays caused  to buyers.4, Updates, I have been providing updates at my own financial and cost and maintained all clients communications, phone calls and customer service.

All interest rates and payment plans are custom made to work for both parties therefor creating a win win scenario.As far as partnering with the banks goes.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

To lump in bitcoin as cause for that would be the same as lumping in the average bank customers cash deposit when certain banks launder money.

I’ve paid 15k already but do not have a good feeling as their customer service has been abysmal.

(We are working on a generalized survey to collect info on our buyers/potential buyers so we can make sure we understand who our customers are while trying to dial in their preferences and patterns.)You are doing great things. 

It's also why we see customers get burned.Illegal or not, unlicensed contractors here in CA undermine the industry.

Customer service is always great when they have something to sell, I am sure you know this. 

So yeah, my experience has been outstanding and they customer service has been exemplary.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.