The ones that are "odd" are just poor communicators.

Hi @Charlice ArnoldI have worked with a lot of banks in this space and the one thing I stress is communication.

You can still network and build relationships that way.We are based out of Florida, but we don't usually visit properties even if they are in our hometown because of the time constraints that prevent us from locking in more deals and doing more efficient tasks.

They handle any pre-booking and pre-stay communication with guests.

I am thinking maybe I need to be more involved in the property management part and speak to the tenants myself throughout the year. the way it is now is my property manager handles all communication. 

Through efficient negotiations, we secured the property for $196,000 on favorable terms.

She has been extremely responsive, polite, etc in all communication.

Is anyone able to point me in the right direction on how to do this correctly and efficiently?

Efficient negotiations secured the property for $158,000 on favorable terms.

AGREED, lots of people are scared to tell their tenants and avoid the communication, which as you pointed out just makes the situation worse.