HOA is involved and they reply to HOA request of fixing their radiator and reply to HOA email according to hoa, but when I write them to fix the damage of my ceiling they just do not reply to my email or txt or phone call.And this is not first time that’s happening, in past 6 years there was two different damageme caused by them.

I'd be happy to chat over the phone and help strategize if you're interested. 

@Barrington Smith I'd be happy to walk through this deal in more detail via phone of webinar if it would be helpful, but at the surface I have the following thoughts:- I'm unsure what T5-0 entails, I'm assuming its some kind of mixed use. 

Perhaps hire a property manager to handle the phone calls and factor in the (depreciable) window, kitchen, HVAC costs?

It's helped me to actually turn off my phone at night and not dread calls in the middle of the night when guests forgot their code.We not only reply to messages but take actions like setting locks, checking your calendar for availability, contacting repairmen directly, etc.Here's a recent reply for an early check-in reply in my personal account.https://ibb.co/gv0tY16 (early check-in reply after checking calendar.

I'm my opinion they are both good HML providers, LendingHome was good to me and worked with me when I had no experience so that was a plus on the flip side (no pun intended), Renvo is top notch, I can reach out to Eric Workman, the  VP of lending, anytime as I have his cell phone and he typically gets back to me right away whether its text, phone call or email.

You are easily able to talk to Nader of the phone or his team.

Back when I started, I saw STR investors succeed by buying any home, furnishing it with hand-me-downs and posting photos shot with a cell phone.

If you just want to calculate a mortgage payment that’s a free function of 10’s of not 100’s of free apps for your phone/tablet.

They also tell you that you'll get Kris's personal cell phone number.. ha. yeah right. the guy legit never responds and when you call, it goes to a pre-recorded message that sounds soooo fake - its clearly not his real number and he doesn't get back to you with any valuable information.