A real estate lawyer advised me to pursue a quiet title process to clear the title.

"for $___/year, we provide "x" additional inspections")6) Liability policy that covers tenant intentional damage, criminal acts, and unpaid rent when skipped or evicted (through insurance provider that provides this kind of coverage)7) Financial reports per quarter (as whatever period makes sense to you) (this can allow you to advise the owner on the health of their portfolio)8) End-of-year review of the property to show conditions and suggested needed and preventative maintenance items 9) Preferred vendor discounts (requires a contract with a vendor to give better pricing)10) Eviction protection programs (this is usually done "in house" when you have sufficient number of units under your management to be able to offer this kind of program)11) Legal services (requires agreement with landlord attorney to provide those services at set fees)12) Professional photos option (for enhanced listing)13) Professional, licensed home inspection (this is more relevant for older homes to ensure safety and habitability are addressed) 14) HVAC filter replacement program (this can also be a program offered to tenants)15) Pet and ESA screening through pet screening vendor (helps to streamline and increase quality of screening)16) Client portal account for ease of communication, updates, reports, etc.

Readers are advised to seek professional advice.

I advised her the tracking number.

Readers are advised to seek professional advice.

Whoever is doing your property management on this rental should be able to advise you on what to do with a pre-existing tenant and what rights they have to the property.  

If no, what next steps would you advise for me to get the legit info I need- hire a lawyer or call the City's Zoning Dept?

Doorloop did advise me I could put the data into Excel which was a nice feature. 

I will surely reach out to you for more advise. 

I have had this happen to my clients in Florida, and I advise them to terminate with a non-curable notice to terminate.