You simply need to choose to be in another place.  

He simply refuses to answer that question insisting that we should know what we are doing.

Are you simply assigning the current lease (1 year left) or are you writing an extension for a longer term beyond the one year in addition to the assignment?

Ryan,When you type into the google search "generic home rental agreement" you can click on images at the top and in most cases simply download and print. or right click then dowload and print without even going to the website.

Customer service needs to be from people that can actually help resolve a situation, not frustrate the guest to the point that they simply hang up.  

So, who does...I've gone this far down the rabbit hole.

Realize you will probably be talking to someone who does not have English as their first language, so you need to explain things very simply. 

Our main hesitation is simply that we feel that pets will cause additional damage, odors, etc..If we were to consider this, what are you currently charging for fees, either one-time or additional monthly fee(s)?

I have a remodel, built in late 1950s that has cement board with holes in it then plaster over top of that. 

So I simply know from experience Builder X will do this, while Builder Y won't.