I am learning in the real estate business as well but in the Kentucky/Tennessee Market!

We're in the business to make money right?

That is dissapointing that they did not vet the people they would be spending hours and hours touring properties.

There are also a large number of accountants we work with who say that as long as it is done at arms length as a business like transaction then they are fine with it. 

Personally, I would never live in PHX, but that is all personal biases (I prefer seasons and greenery), and clearly lots of people choose to live in PHX.At the end of the day, I would argue market selection almost only comes into play when you are talking assets that cater to institutional buyers that have to get investment committee sign off. 

I do not know how they are handling new customers verse the Midland existing customers.Regarding the customer service it seems the people I dealt with are still employed and only my "personal rep" as it were, was promoted and another took her place.

I'm new, only been with you guys for a couple days; I connected with a couple people and then boom..

That's just the nature of this business. 

I've helped people with SBA loans to purchase real estate for a business, but for buying rental real estate, the DSCR loan is a much better option.

People can see them and reach out to you about them.