As a few others have said here, this is a sensitive time for short term vacation rentals.  

Keep in mind, you need to ask your tenant to submit sensitive financial information to this business.- Erentpayment.  

We left around 9:30 to stay in a hotel for the evening.First thing Sunday (7/10) morning we called the property management company explaining that we do not feel safe in the apartment and would like our first month and deposit back ($1600 that we had just given them the day before)Now, of course, they are not willing to give us our money back and are trying to say that Adam was suffering altitude sickness and that my sense of smell is just extra sensitive due to being pregnant. 

You're right the wording is important and sensitivity should be taken, I'm not sure if we did a good job at that, but next time I will make sure of it.We ended up just moving forward without them (they gave us a limit of 3k, big deal).

One property is time sensitive because it only recently hit the MLS, the other is more desirable.Thanks in advance.

These scenarios can be complex and very sensitive, a custom contract is needed to do it the right way.

I've had one roommate get a restraining order against the other, and then they both move out.  

This helps ensure the security of the applicant’s private information and relieves the landlord of the responsibility of storing this sensitive information.

You could also file a restraining order if she threatens you., or a domestic abuse report claim if that applies. 

Very regional and bank sensitivity;  Purchase will be different than Refi, SFR different than MFU.