I am not an investor but a residential/commercial broker; I am new in BiggerPockets I was just customizing my preferences and Richmond is one of the areas as I do loans for primary, fix and flip, and rental properties.

Those costs get pushed onto the customer.

@Christina Galdieri I agree with the comments on the window treatment replacement and the floor to be tiled (looks like a small bath of probably 50 or so square feet of floor tile, so shouldn't be too expensive to make it look semi-custom).

I've heard that you can make them custom online and save a bunch. 

But this need to collect intelligence on your customer and control the narrative isn't, I think, here you want to be.

That they had to offer 6% in Colorado Springs or 5.6% (the custom in Denver)?

It allows you to input specific criteria, such as location or other custom criteria, and then highlights suitable properties.

The customer support team for invelo is beyond anything I have ever dealt with. 

I am not a QI soliciting business, but have had customer experiences with all of the big ones out there.DM me if you want my perspective.One of my very best experiences has been with a QI based on Florida.

OTA Customer ServiceDitto the first point.Saving on FeesI'm interested in this.