I would love to confront the issue head on but want to do so in a way that does not cause them to retaliate by smoking more or cause further damage to the unit.Thank you in advance for your suggestions!

I know, most people are scared when confronted by a little math.  

You definitely need people who are motivated..not just houses with problems..you need owners with bigger problems..show them how you will solve their problem..they will be much more receptive to you...you shouldn't want to get in front of them...imho..it's confrontational..get beside them...you should be on their side..

As a CPA, I'm confronted with business owners frequently that get caught up in work and then long periods of lean because they didn't take anytime to market when they were busy.

You seem very confrontational I'm not sure why.

I'm more confrontational with banks, lol.

@Haider ZamanProperty Manager Job Purpose: Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.Property Manager Job Duties:Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.Contracts with tenants by negotiating leases; collecting security deposit.Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal servicesMaintains building systems by contracting for maintenance services; supervising repairs.Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.Enforces occupancy policies and procedures by confronting violators.Prepares reports by collecting, analyzing, and summarizing data and trends.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

I'm not good at confrontation and I had to keep reminding myself with the bad tenant, this is all business, not personal, when I had to evict her and her thug sons.

I obviously want to make it clear that these are minor issues, and that a few are simply untrue, without coming off as harsh or a confrontational host.

These folks don't usually tend to be super comfortable with confrontation, like the people that turn up in most of these threads seem to be.I have a family member like this right now.. doctor has recommended an ESA for years (the highly trained service animal type), but the anxiety of asking for a special accommodation would be a real challenge, even without all the fakers.