Unfortunately, these are considered “investor hours” and will not count unless Jackson was involved in the day-to-day management.

After all if you get the deal done, you are creating more opportunity for everyone involved!

The only time I charge a tenant for a service call is if the tenant schedules a service call with one of my 3rd party vendors (that schedules directly with the tenant at my request) and then either no-shows or doesn't allow the vendor to enter as agreed.

Your parents and you could probably use a really good Elder law atty in NY as well to look at how best to structure their ownership and passing to you.Nothing wrong with selling to a related party and completing a 1031 exchange. 

What would you recommend to someone who wants to get involved? 

Renewal shouldn't involve the agent.

Having an expert landlord attorney involved will help you a lot.As for the actual question, it is very difficult if not impossible to "stop" a tenant from damaging your property, because you are not inside the property to know what they are doing.

If I wanted to be more involved I may have considered starting a real estate biz like wholesaling, flipping, property management, etc.So, I would first determine how much time you want to 'invest' along side that $200k. 

Here are some reasons why the wholesaler pricing may not work:They do not understand how to calculate the rehab or the ARVThey are NOT the party under agreement with the property owner and are part of a daisy chain with another wholesaler (or more than one).

Then when things go to hell they walk away and pretend they had no involvement with the Property Manager even though they facilitated countless transactions positioning themselves as the owner.