Hi @Will F. 

@Colleen F.: That is an excellent explanation.

@Julieann F.

Here up north, where it's a bit colder, the law requires landlords to heat to 68 degrees F if landlord supplies heat.

Names may be checked for availability at the Ohio Secretary of State database at http://www2.sos.state.oh.us/pls/bsqry/f?

@Tanya F.

I'd like to free up some of my time to be proactively cold calling/prospecting for leads.Although these virtual assistant are not in the US, they still operate on PST when I need them (9-5pm M-F).Tasks I plan on handing over to the VA are: admin work, research lists, bills, etc. but also following up with current clients that I'm working with in my pipeline.While it'd be great to free up the time that I currently spend following up with current clients, I'm worried this will come off as impersonal to clients.

Assuming you have a clause in your lease requiring the tenant to maintain adequate heat in the apartment (usually 50 degrees F), and that the lease also states she/he is responsible for any damages resulting from failure to do so, to collect reimbursement you still might need documentation showing that the pipe burst due to freezing, and that it wasn't an improperly soldered fitting that failed on the day she notified you.

@Myra F.

@Colleen F.