This ensures you lock in better terms based on the improved cash flow.

Quote from @Locke Tucker: What type of rental is it?

You cannot be locked in 100% all the time. 

They can introduce themselves face-to-face with the tenants, change the locks to control the property, get a copy of the lease from the tenant or sign a new one, etc.As for the old PM, it sounds like they owe you a copy of the lease and other paperwork (required by law), undelivered rent and security deposit, etc.I would compile your documentation and file a complaint with the Ohio real estate commission.

It’s inexpensive to provide but can make a big impact.Comfortable Bedding: Investing in high-quality mattresses, pillows, and linens improves the guest experience and leads to better reviews, which can boost occupancy rates.Smart TV or Streaming Services: Offering Netflix, Hulu, or similar services is a low-cost way to enhance guest entertainment and stay competitive.Fully Stocked Kitchen: A well-equipped kitchen with basic appliances and utensils appeals to families and long-term guests, saving them money on dining out.Dedicated Workspace: If your property caters to remote workers, adding a small desk and ergonomic chair can set your listing apart.Outdoor Spaces: If your property allows, an outdoor seating area, fire pit, or hot tub can significantly increase your nightly rate and attract more bookings.Energy-Efficient Features: Guests appreciate eco-friendly options like LED lighting, smart thermostats, or solar panels, especially in eco-conscious markets.Keyless Entry: A smart lock is a relatively small investment but offers convenience and security, which many guests value.If you’re deciding on amenities to add, it’s always a good idea to research your local market.

This year I received a bill from the PM with the following line items and costs: - Bathroom 1 : Shower/Tub Caulking | Re-caulk tub- Bathroom 1 : Toilet bolt caps | Missing bolt cap- Bathroom 1 : Window Covering | Missing miniblinds- Bedroom 1: closest to the front door : Door/Knob/Lock | Door know needs tightenedNeeds deadbolt installed- Bedroom 1: closest to the front door : Window Covering | Broken miniblinds needs repaced- Kitchen 1 : Wall/Ceiling | Pull nails and spackle- Living Room 1 : Wall/Ceiling | Nail and holes in paneling- Living Room 1 : Window Covering | Miniblinds need repairedLine ItemsDescription AmountMacomb Glass Invoice $40.99Sherwin Williams Invoice $40.60Walmart Invoice $62.37Total $2,271.271 of 2Ace Hardware Invoice $82.93Ace Hardware Invoice $28.33Ace Hardware Invoice $42.50Macomb Glass Invoice $188.58Walmart Invoice $135.30Ace Hardware Invoice $65.19Ace Hardware Invoice $9.78Shop Supplies $3.00Labour hours 24.18 @$65 rate $1,571.70Total $2,271.27This is a very small, one bedroom apartment in a fourplex. 

If you’d like to offer more flexibility, consider keeping extra supplies in a locked closet and making them available upon request.

If you enter a neighborhood and you immediately lock all doors from the inside, and check to make sure your gun is loaded, you are in class D no doubt.On the other hand, most class A+ neighborhoods as you drive through you cannot see the houses from the street. 

She provided me incorrect information and my 6% locked rate ended up closing at 9.99%.

Try to lock in on one market and learn it.