Did you speak with them prior to purchase to understand their process?

Depending on the location and properties, consider having a game room.

In person is always better than sending a contractor, because you get to see the unit and talk to the tenant.Not sure where your property is located. 

It was built in the 2010s and located in an established neighborhood with convenient access to schools, amenities, and major transportation routes.

It was built in the 2010s and located in an established neighborhood with convenient access to schools, amenities, and major transportation routes.

I'm a STR owner / manager located in Texas (Bryan /College Station, TX specifically.) 

One of the biggest challenges of investing in Rustbelt cities is knowing where to invest and properly understanding the cooresponding pros & cons.Here's copy & paste advice we share to help to address this challenge:-------------------------------------------------------------------------------------------Recommend you first figure out the property Class you want to invest in, THEN figure out the corresponding location to invest in.Property Class will typically dictate the Class of tenant you get, which greatly IMPACTS rental income stability and property maintenance/damage by tenants.If you apply Class A assumptions to a Class B or C purchase, your expectations won’t be met and it may be a financial disaster.If you buy/renovate a Class A property in Class D area, what quality of tenant will you get?

Quote from @Chris Scarazzini: Hello bigger pockets community, I am a new investor located in the capital region of NY.

We have 3 attorneys we use depending on location & situation. 

I am located in Maine and have 2 six unit buildings, 2 four units, and a 5 unit.