The service defaults back to my name automatically between tenants to avoid connect/disconnect fees and provide water/power/gas for make ready workers.

You could always disconnect from neighbor and run directly to the street from your property only, and bypass your neighbor.

Perhaps there was a disconnect between the phrasing of my questions and the underlying problem.

She knew the power was disconnected for non-payment and then the power was back on without her paying anything, but she claims she thought they paid it. 

I'm lost in seeing how the 2% Rule of a property could yield 217.39% or any percentage for that matter.I'm starting to worry I'm overthinking something, but there's a total disconnect.

Whatever your Rental Agreement states for "due" date and "late" date, immediately start the process if there is zero contact and disconnected phone service.

Live and learn.Side note, since there is a separate electric meter for the basement suite, I asked the utility company to disconnect the service to that meter.

Another thing to determine is whether the knob and tube is energized (in-use) or if it is abandoned and disconnected.

They have an opportunity to super-charge their model by improving internal communications as separation of functions have the potential to create disconnects if the right tools are not in place or employees are not training well.

Aloha,I would think they would be able to simply disconnect/remove the duct runs AT the furnace plenum, and, depending on how large the basement is, add a single or multiple duct runs just for the basement.