This is pretty bad customer support!

Every business looks at how they can increase what a customer spends.

You joined a year and a half ago.How many sub-to deals have you done in the last year and a half?

In my experience land lords who have that length of tenant and they can show rent rolls of payments on time are ok with sub market rents because the tenant is so "easy".

Or you could self manage sub contractors yourself depending on your comfortability level with that.

It's an important distinction to make.You're right that passing on legitimate increased costs to customers is a normal business practice.

Custom tile showers. 

In real estate, a broker or a salesperson can be the agent of a seller or a buyer.Here’s a list of the fiduciary duties that an agent owes her client:Accounting: The agent must account for all funds entrusted to her and not commingle (combine) client/customer funds with her personal and/or business funds.Care: The agent must use all of her skills to the best of her ability on behalf of the client.Confidentiality: The agent must keep confidential any information given to her by her client, especially information that may be damaging to the client in a negotiation.Disclosure: The agent must disclose to the client any information she receives that may benefit the client’s position in a negotiation.Loyalty: The agent owes undivided loyalty to the client and puts the client’s interests above her own.Obedience: The agent must obey all lawful orders that the client gives her.

Better customer service, IMHO.

@Jordan Riggsthe whole point of seller finance / sub to is not to have to put a large amount down.