It seems strange that after 5 years they went dark without any notice or communication.

Since my tenants are usually homeowners it doesn't make sense for me, but even for the couple travel nurses I've had, the background/credit check was sufficient and seeing how they communicate with me prior to booking.

It's how you are approaching the communication.

What specific steps do they take and what do they communicate to the owner?

We have sent you a few emails with property options in November of 2019 with no reply and I don’t see any other communication other than that between myself or anyone else on my team.

I am not one of those.I do personal communications with all the guests and they have my cell so they can call or text.

I do not believe you need an attorney on this, just communication.

So you may be looking at a failure to communicate, that's where I would start, schedule an in-person meeting.

I get a lot of calls after an unexperienced loan officer drops the ball and a customer finds out their loan dies due to lack of communication up front on the application.

We are hoping by joining BiggerPockets we can get help from like-minded persons and communicate for help.