Sounds like a good tenant with an inattentive child.  

Good luck. 

I took too long to make some decisions regarding design and it slowed me down.

When you do this long enough, you get an idea of what a tester asks about or they start digging.  

If you want to offer a "rebate" of some kind after they stay up to date for certain amount of time, I'm more inclined to go that way, but in general theres no real good reason to put yourself as the owner in the middle of the utilities unless they aren't metered in a way to bill directly.  

This e-mail thread is just one example of how long it takes to get a response from NBPC.”

Hey Derek, I don't have any insight into the Chicago market, just dropping in to wish you good luck! 

So I'm good at finding people.

It's no guarantee but it's a good place to start.

If you consistently analyze properties, recognizing a good deal will be much easier when it shows up.