TC: Issue was resolved after 1 day.With these payment, my confidence in TenantCloud has gone down significantly and looking for better solution.

REI is not about avoiding problems but finding creative solutions! 

Also, if I am self managing, can I log 16-24 hours per day if I am doing things like monitoring security cameras throughout the day, receiving and delivering renter's mail, responding to whatever needs/concerns renters may have, etc., and if I am available to my renters after hours / through the night?

Keeping documents organized with cloud storage solutions like Google Drive or Dropbox is also highly beneficial.For compliance, using templates for meeting minutes and maintaining a compliance calendar can help manage important dates for filings, renewals, and meetings.

One solution for investment property HELOC's would be to consider a first position DSCR cash out refinance. 

Did you find a good solution?

At that point, it's worth researching and finding a solution that better meets your needs.

  $10 to the tenant to make a payment certainly seems excessive in your current solution.  

To assure the maintenance of a high degree of competence, Members should only hire individuals with the requisite amount of education to reasonably perform their job responsibilities and affirmatively train, monitor, reward, and discipline their employees.A Member is aided in attaining and maintaining its competence by keeping abreast of current legal literature and developments, participating in education programs, understanding the uniqueness of issues found in particular asset classes, such as auto, medical, or utility.A Member should not purchase or manage receivables in any asset category for which it does not have adequate knowledge or capability to handle.A Member should act with competence and proper care in dealing with obligors and their obligations.

I don't believe in a hard sell, just solutions.