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Updated 5 months ago, 07/09/2024
Stripe payments on TenantCloud started charging $1.5 per ACH
I have been using Tenantcloud to manage my 40+ units and so far I was satisfied from the features they provide for $144 per year. But recently they switched their payment provider from Dwalla to Stripe and Stripe started charging $1.50 for each ACH deposit for rent collection. This amount add up pretty quickly. Most of the units I owned have room partners so they pay rent by their own individual bank ACH. On top of that TenantCloud treats every lease add on (parking fee, pet fee, late fee etc.) as new ACH deposit. So now this month only we paid more than $200 in ACH fee only, which was $0 for last 2 years I have been using TenantCloud. So we paid $144 total for TenantCloud subscription in 2022 and now we are paying $144 plus $200+ per month in 2023, that's a significant jump. To make matter worse the ACH deposits are even slower than Dwalla, it can take anywhere from 4 days to 7 days now.
TenantCloud was good till now, with this $200+ ACH fee and delayed payment, I need some better software out there. Can anyone confirm if Buildium, AppFolio or other big one also charges per ACH? And what's their turnaround for ACH deposit?