Willing to customize to tenant desires FOR A PRICE. obviously, some of the above is accomplished by the particular property you purchased; some by repairs, maintenance and improvements, and some by ongoing service commitment.   

The Automations are very good and you can customize mass follow-ups 2.

Vendors who partner with Costco pay for market exposure and referrals, which often adds to the final cost passed on to the customer.

Everyone is transaction based.  

Pay the bill yourself, then reimburse yourself by charging the tenants based on a formula.

Of course this all depends on YOU setting the base rate and all the knobs and triggers most appropriately.

Don -You've got quite the fan base here on Bigger Pockets all wishing that you have a positive outcome. 

Avoid basing it on uncontrollable factors like taxes or insurance.

They sound very knowledgeable and I am interested in jumping into the customized course they offer. 

Pay the bill yourself, then reimburse yourself by charging the tenants based on a formula.