Communication and Management:What are the best ways to communicate with and manage tenants to ensure a positive living experience for everyone?

I am also RE agent and have already advised my clients not to buy any condos unless they are really financially and emotionally ready for the risks involved. 

The New Western agent provided an existing 45-day old survey in the first communication about the property.

What strategies have you found most successful in ensuring clear communication, trust, and mutual satisfaction?

Additionally, we realized the value of collaborating closely with partners to maintain clear communication and a unified vision for the property.

I would suggest to communicate the situation with empathy.

You also need to be able to take the emotion out of the deal and be able to walk away.

Does anyone have recommendations for an STR on-call service (not full property management), which will handle basic guest communication during their stay and handle organizing repairs (i.e. calling a plumber, HVAC, etc. ... not actually doing repairs themselves)?

Establish a clear process for handling these requests and keep an emergency fund for unexpected repairs.Tenant Relations: Communication is key.

As a lender, I'm sure you know a million agents, but you may consider finding one who owns investments, and therefore understands not only the mathematical calculus of divesting from an investment, but the emotional ramifications as well.