Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

I am wondering if anyone is El Paso is doing the same thing that could help guide me in this process since I am a complete rookie as an investor. 

As an experienced agent working on the Cushman Homes team, I can help guide you through your own STR journey.

I know it's a balance of reality, values, and what makes one happy that guide our decisions.

I dont want to hear about you selling me your course or advice at a "new customer price" .

I don't think I could justify custom cabinets for a $1500 rental. 

Willing to customize to tenant desires FOR A PRICE. obviously, some of the above is accomplished by the particular property you purchased; some by repairs, maintenance and improvements, and some by ongoing service commitment.   

Start with BiggerPockets Ultimate Beginners Guide (free).

Anything above that is billed to the customer separately by you.

This is the only app I can find customized for tracking your hours and that of your cleaners, handymen etc...