Message me on BP and we can set something up.Original BP post (check it out to see how much of a dream this was for me 9 months ago): https://www.biggerpockets.com/forums/55/topics/1162005-first...Best, RyanOn a side note, if anyone's looking for a young, motivated, and incredibly knowledgeable agent in Grand Rapids and the surrounding areas, let me know and I'd be happy to connect you. 

Feel free to shoot me a message to connect and discuss further.  

Please message me with any questions.

We shopped for properties based on that and it has paid off.Guest Experience: Similar to what others have said, have good detailed automated messages for guests and a guidebook, nothing they hate more than getting to a property and being confused about how to get in, where to find things, etc.

If you need a referral to a good PA in NY, shoot me a message and I'll send you a couple.

Hey @Diane Jacob I'm going to send you a message!

I'll message you but I'd also be interested to know which areas of service are lacking.

There are other unethical/illegal actions, but unless you money went in to pay back earlier investors, it isn't a Ponzi scheme (semantics, I know).If the GP is still the host on Airbnb, message them there.  

Text messages and phone calls go a long way here.

Place "how to" signs next to any complicated amenities and front load your messages to make guests aware of any quirks.