Competitive upfront costs and ongoing subscription costsPlus 2 Nice To Haves: Good analytics reporting and Compliance Updates regularly communicated

When and how will they communicate?

Instead of a voicemail I sent a text asking for any communication so I can plan accordingly. 

I'm so use to being involved in the day-to-day business of the property management side of things so I'm struggling to understand how much the new property manager should be communicating with me and how often.As an example, I had a tenant break a garage door recently (drove into the door on accident).

If you open up the schedule and another guest books, then I agree with @Chris Seveney that a credit (assuming the new booking is at a discounted nightly rate) would be more than generous and also lets her know that you are a reasonable host if she does decide to book again in the future.It just feels odd that she would be contacting you the day of check-in to cancel due to the weather, when she could have communicated this days ago.

.- Technology: use of data analytics that can lead to more informed investment decisions, and integrating innovative technologies to improve operational efficiencies as well as improving tenant & investor experience- Strong Investor Relations: consistent, ongoing and transparent communication and educational opportunities for investors, including a peek behind the curtains inviting them to the office for events and internal investment committee meetings- Customer-Centric Services: customized solutions to meet specific needs and interests of various investors and full-service offerings from brokerage, property management, leasing, to funds/syndication opportunitiesWhat else did I miss?

I am going to communicate with an agent in both areas and make a decision from there.

At some point you will need processes for tenant communications - portal, email and text are the only way we communicate with tenants.

Is it common practice for the property manger to not communicate about non payment of rent?

The lease terminates on June 30 but I'm thinking of starting the eviction process as they havent paid rent and is not responding to communications.